Mon 24/10/2011

Gemma you’re a star. Thank you so much. Impressed with your web site. Mother of 4 and work outside the home every morning. So nice to get this job done without dragging kid's to town or other option which would be to ask someone to mind them for me AGAIN! Have lots of friend in same situation so will be recommending you strongly. PLUS you’re an Irish Company! Thanks again,
Gemma, Wexford Ireland

 

Sat 27/08/2011

I just want to thank you for the pieces I received in my Denby pattern, Merlot. They arrived very quickly and I am so pleased to have them. You were a wonderful help, and I enjoyed your friendly attitude. Thanks.
Jane,Calgary, Canada

 

Wed 10/08/2011

I was very sad to send back the teapot, but thank you for confirmation it arrived. 
It has been great dealing with your company - would certainly recommend it to my friends etc. 
Regards,
Patricia Boyle, Ireland

 

Wed 03/08/2011

Just a short email to thank you for the prompt dispatch of my Le Creuset Roasting pot. It arrived safely today and I am thrilled with it. Many thanks,
Val Mullen, Ireland

 

Tue 26/07/2011

I am very pleased to tell you that the goods arrived today safe and sound, and I am delighted with them.
Again thank you for your kind assistance and patience. I will be in touch again as I would like to get the larger plates at a later date.
With regards,
Felim Egan, UK

 

Thu 07/07/2011

I just received my order of Denby stone ware and wanted to thank you for the incredible service you provided. Everything arrived in perfect condition, really quickly and a great price. If I have any more kitchen requirements shopcookware.ie will be my first stop.
Best wishes,
Elizabeth, Ireland

 

Tue 21/06/2011

I just wanted to leave a comment regarding the exceptional service that I received in your shop on 30th May 2011. My every need was catered for, all I had to do was describe the upcoming events that I was shopping for and Ann Ryan dressed me appropriately for them all. She is very talented, approachable and gave me outstanding customer service. I have never in my life had a shopping experience made more easy, as I usually find it hard to shop for myself, so having someone there that could pick things out, and tell me if they did (or more importantly DID NOT) suit me was amazing. I couldn't have asked for more and left the shop confident in the knowledge that that was money and time well spent. Thanks to all.
Kathleen O'Donoghue, Ireland

 

Tue 14/06/2011

Goods received and delighted with it and the speed you got it to me.
Thanks a million
Kindest regards,
Paula Camlin, Ireland

 

31/05/11

The dishes arrived today, all intact, so I just wanted to say thank you for wrapping them so well and thoroughly. We all know what little “Fragile – handle with care” means to delivery companies!
Best wishes
André, Ireland

 

Mon 21/02/2011

I have received the order and love my new pots and pans! Thanks very much.

Valerie
Valerie, Ireland

 

Fri 11/02/2011

Just some minutes ago Mr. Postman was here and I already got my package from Ireland. There is no damage thanks to the perfectly packing! I'm very satisfied and and happy to complete my Denby dishes! Thank you very much for that excellent service and have a nice weekend.
Wolfram Lange, Germany

 

Thu 10/02/2011

I received the order below, perfectly packaged, so many thanks. I'd like to just note that I was extremely pleased with the customer service I got as part of this order. I placed it online as below but someone - sorry, didn't catch the name, but very likely Gemma - spotted that this one wasn't in stock and had a long lead time but another, with some small extra detailing, was and called me back within minutes to check if I'd like to have it instead. When I asked if she could give me some info so I could find pictures of the different range online, she instead took a photo with her phone and sent it right to me, at her own expense. I'd just like to say thanks for doing that and top marks for customer service - if only every shop, let alone every online shop, was as good.
Andrew, Ireland

 

Thu 10/02/2011

I received the order below, perfectly packaged, so many thanks. I'd like to just note that I was extremely pleased with the customer service I got as part of this order. I placed it online as below but someone - sorry, didn't catch the name, but very likely Gemma - spotted that this one wasn't in stock and had a long lead time but another, with some small extra detailing, was and called me back within minutes to check if I'd like to have it instead. When I asked if she could give me some info so I could find pictures of the different range online, she instead took a photo with her phone and sent it right to me, at her own expense. I'd just like to say thanks for doing that and top marks for customer service - if only every shop, let alone every online shop, was as good.
Andrew, Ireland

 

Tue 28/12/2010

Thank you we have been to the Homestore and we got everything we looked for, your staff are great.
Mary, Ireland

 

Tue 21/12/2010

Hi Gemma,I can't thank you enough. You have really pulled out all the stops and put the customer first!I would like to pass on my recommendations of your professional and friendly service to your manager! Please forward this email to him / her.
It's a pleasure to do business with you and any errors were mine!
Hope you have a splendid Christmas,
Margaret, Ireland

 

Thu 16/12/2010

Received my order today before lunch - very impressive.
Thanks,Tom Farrell, Ireland

 

Wed 15/12/2010

Hi - I purchased a Joseph Chopping board/Knife set late last week and I wanted to extend my gratitude for keeping me in the loop regarding delivery. It was my first time purchasing through you and I've found the site and the staff (Gemma, I think) to be very helpful and obliging. Order arrived this morning and someone will be very happy at Christmas. Happy Christmas to you all.
Rory, Ireland

 

Wed 08/12/2010

I would just like to compliment you on the speed and efficiency in dealing with the order I placed on Monday, received today Wednesday.
Your website is now bookmarked.
Aean Ferguson, Ireland

 

Wed 08/12/2010

Hi Gemma received parcel this morning superb service thank you, will do business again regards
Collette, Ireland

 

Thur 25/11/2010

Thank You for the excellent service, I have told my friends about you, and i wish you many years of good business. I give you 10 out of 10.
Valarie, Ireland

 

Fri 22/10/2010

Hello Gemma, thanks for your recent advice about the Nightlife mattress protectors. I ordered them for the three beds in our house and they arrived yesterday. They're far superior in quality to any I've bought before and are a very generous size. I have new deep (very expensive) mattresses I was hoping to prolong the life of and these protectors fit perfectly with room to spare, even on the extra deep mattress I bought for my daughter who has arthritis. I'll definitely be ordering more as spares and will try the pillow protectors as well. 
Thanks for a great product and great service.
Michelle, Ireland

 

15/04/2010 

Just wanted to say I got my order this morning, in perfect condition.
Cant believe how quickly it arrived, will be recommending your site to everyone I know, excellent service. Thank you.
Claire , Waterford,

 

Wed 07/04/2010

Just to say thank you for prompt delivery of pans.Great service.
Anne, Gorey Wexford

 

Sun 21/02/10

Hi, I got the cutlery on Friday and I'm absolutely delighted. I've been looking for this set for ages. I had a set and I wanted another one to match it so I can get rid of all my odds and ends.Thank you so much for the quick service.
Angela, Kells, Meath

 

Thur 07/01/2010

I would just like to thank you for your brilliant service. I don't think I have ever received such efficient service from an online shop. I received the last part of my order today and am just thrilled with my Denby. I will be recommending your online store to anyone who will listen! Thank you again.
Gabrielle, Donegal, Ireland.

 

Wed 04/11/09

Good Morning Gemma. I wanted to thank you again for your time and work . The dishes arrived Monday November 2nd. My daughter's birthday was yesterday November 3 so it was perfect timing. She was so surprised and delighted with her gift. Thanks again.
Pat, Ireland,

 

Wed 07/10/09

Product arrived. Many thanks, I buy a lot of stuff online (second time from you), and your service is second to none.Many thanks
Daniel,Terenure Dublin

 

Fri 25/09/09 

Thank you for fantastic service, I received my goods yesterday look forward to shopping with you again go raibh maith agaibh.
Niamh, Newbridge, Kildare

 

Mon 21/09/09

I would like to write to express my sincere gratitude to one of your staff - Geraldine - she was just wonderful to me and my daughter -My daughter was looking for a dress for her debs - We traveled from Dublin to get the dress from your shop - Geraldine did everything she possible could to facilitate us during the whole process which had many hitches and all from our side. She has wonderful customer services skills and I would commend her highly - I did not think in this day and age we could find someone who would go to so much trouble and attention. Thank you - I hope I can do many more purchases in your shop - please convey my gratitude to Geraldine - she has made us all much happier regards
Maeliosa, Dublin, Ireland

 

Sat 29/08/09 

My kettle arrived yesterday and I am delighted with it and the speed with which it got to me. I will definitely use your excellent services again.Regards and thanks,
Mary, Dun Laoghaire, Dublin,

 

Fri 20/08/09

I purchased Gortunamera School uniforms and paid by telephone, i just wanted to thank the ladies in the school uniform’s department for their prompt service, thank you
Mary, Portumna , Galway

 

Fri 14/08/09

Just wanted to drop you a note to let you know that my Sheridan pillowcases arrived yesterday. Thanks again for your prompt and efficient service – just a shame you are in Ireland as otherwise I would be telling all my family and friends about your website.
Caroline, NSW, Australia

 

Fri 25/09/2009

Thank you for fantastic service, I received my goods yesterday look forward to shopping with you again go raibh maith agaibh.
Niamh, Newbridge, Ireland

 

Mon 28/08/2009

My kettle arrived yesterday and I am delighted with it and the speed with which it got to me. I will definitely use your excellent services again. Regards and thanks, Mary
Mary, Dun Laoghaire, Ireland

 

Mon 08/06/2009 

"Many thanks for your prompt attention to my order. Item received this morning midday in good condition. Thanks to all involved"
Nick, Tipperary, Ireland

 

Tue 26/05/2009

"I want to thank you so much for your personal care in getting me these gorgeous teapots. They are exactly right, and arrived carefully packed and in perfect condition."
Janis Parker, Texas, USA

 

Tue 19/05/2009

"Hi All, it arrived today! That’s quick!"
Ivan, Dublin, Ireland

 

Fri 08/05/2009

Hi All, Just to confirm I received my delivery yesterday. Excellent service. Thank you.
Emma, Mayo, Ireland

 

Sat 02/05/2009

I was in your fashion department today, Saturday 2nd May and was assisted by a young lady called Helen. I just wanted to write to you to let you know that this young lady was the most helpful, courteous and patient shop assistant I have ever come across and is an asset to your store. I believe people often write letters of complaint but I believe in writing letters of commendation also, and this young lady, Helen, deserves the highest commendation that can be awarded. You are lucky to have her working with you. Sincerely,
Geraldine, Galway, Ireland

 

Wed 29/04/2009

Dear All, Thank you very very much for your kindness. You are so excellent. I will buy more products of your company in the future. Have a nice day. Best Regards
David Wang, Dublin Ireland

 

Thu 23/04/2009

Dear All, Delivery arrived yesterday and all is fine. Thanks for your help
Damien, Leitrim, Ireland

 

Wed 22/04/2009

Items received today. Excellent service and product. Many Thanks,
Roddy, Dublin 4, Ireland

 

Thu 19/02/2009

Thank you very much for your courteous service and prompt action. Once again I would like to thank you and the rest of the staff I dealt with for excellent customer service. Best regards and thanks.
Ciara, Sligo, Ireland

 

Wed 07/01/2009

Hello, Bowls arrived today, very fast delivery and excellent service, Thanks! Will know what site to go directly to the next time I need anything. Kind regards
Cathy, Cork, Ireland

 

Thu 11/12/2008

Hi all, thanks for arranging it all, I've never had to return anything I bought on-line before but this was a very easy process
David, Dublin, Ireland

 

Wed 10/12/2008

I write to congratulate you on your efficient service. I placed an order yesterday for my mother and she received her goods at her home in Kildare this morning at 9.15am. It is reassuring to know that there are still companies in Ireland capable of providing an excellent customer service. This was the first time we had used you service and I will definitely use it again. Please pass on my thanks to your staff involved as I know generally you only hear from customers when they have a complaint. Kind Regards.
Geraldine, Kildare, Ireland

 

Fri 28/11/2008

I just wanted to thank you for the great service i have received from you. My denby order has arrived today just a few days after placing the order. I will definitely be telling my friends about this website, the great prices and the service. Many thanks
Irene, Meath, Ireland

 

Fri 25/09/2009

Thank you for fantastic service, I received my goods yesterday look forward to shopping with you again go raibh maith agaibh.
Niamh, Newbridge, Ireland

 

Mon 28/08/2009

My kettle arrived yesterday and I am delighted with it and the speed with which it got to me. I will definitely use your excellent services again. Regards and thanks,
Mary, Dun Laoghaire, Ireland

 

Wed 12/11/2008

Hi I received delivery of my two sets of Denby last evening. I just want to say thank you for all your help. If you have any special offers in the future on the denby caramel stripes please let me know. Thanks again,
Breda, North Dublin, Ireland

 

Fri 10/10/2008

Thank you and also for the excellent service. I have dealt with other online shops and also with emailing for information and not even getting a response, so again, great service.
Sharon, Killarney, Ireland

 

Wed 07/10/2009

Product arrived. Many thanks. I buy a lot of stuff online (second time from you, and your service is second to none. Many thanks
Daniel, Dublin, Ireland

 

Wed 01/10/2008

Just to let you know that I heard about your online store from my sister and I think it's great. I have already told lots of people in work about it! Thanks for your help.
Alice, Kilkenny, Ireland